Applicable to Returns Center
This article is applicable to Returns Center.
If you are looking for the instructions of Returns Center Lite, please check this article instead.
Use your own URL to display your Returns Center
An example URL with Custom Domain
We would use this URL as an example in the setup steps.
Step 1. Create a CNAME with your DNS provider
a. Login to your DNS provider, and create a CNAME
b. Enter a hostname or subdomain (For example returns )
c. Enter destination URL as
For GoDaddy, you can refer to this guide to add a CNAME at GoDaddy.
Step 2. Set Custom Domain in Returns Center
a. Login Returns Center (https://secure.returnscenter.com/)
b. Go to Settings > Return Page Settings
c. Click the link as shown below
d. Enter the custom domain for your Returns Page. For example returns.mydomain.com. Click UPDATE button to save the changes.
Step 3. Wait for 24-72 hours and test
It can take up to 24-72 hours for your DNS provider to propagate the CNAME settings.
You can test your custom domain URL (e.g. http://returns.mydomain.com) in a browser, you should see your Returns Center once the CNAME is effective.
What's DNS provider?
In most cases, your DNS provider is where you registered your domain name. For example, Hover or GoDaddy.
If you bought a domain through Shopify, you can refer to this article.