Setup a custom domain for Returns Center

Custom Domain

Use your own custom URL to display your Returns Page.

An example URL with custom domain

We would use this URL as an example in the setup steps.


Step 1. Create a CNAME with your DNS provider

a. Login to your DNS provider, and create a CNAME

b. Enter a hostname or subdomain (For example returns )

c. Enter destination URL as


For GoDaddy, you can refer to this guide to add a CNAME at GoDaddy.


Step 2. Set Custom Domain in Returns Center

a. Login Returns Center (

b. Go to Settings > Return Page Settings

c. Click the link as shown below

d. Enter the custom domain for your Returns Page. For example Click UPDATE button to save the changes.


Step 3. Wait for 24-72 hours and test

It can take up to 24-72 hours for your DNS provider to propagate the CNAME settings.

You can test your custom domain URL (e.g. in a browser, you should see your Returns Center once the CNAME is effective.


What's DNS provider?

In most cases, your DNS provider is where you registered your domain name. For example, Hover or GoDaddy.

If you bought a domain through Shopify, you can refer to this article.

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