How to setup eligibility rules?

 

With AfterShip Returns Center, merchants can define eligibility rules as per their business requirement to reduce the return processing cost and further streamline the return workflow.

 

Automated eligibility rules could be set up easily to ensure non-returnable items are exempted for any returns.

 

Ineligible Product Categories : 


Specify products categories for ineligible returns :

Supported platforms and the respective categories :

 

  • Shopify - Enter Product Types
  • BigCommerce - Enter the Product Categories.
  • Magento 1.x - Enter the Product Categories.
  • Magento 2.x - Enter the Product Categories.

 

Ineligible Product Tags : 

Specify product tags for ineligible returns :


Supported platforms and the respective tags:

Shopify - Enter the Product Tags.
Magento 1.x - Enter the Tag

Discounted Items : 

 

If the discounted items are to be made ineligible for returns, please check the field for “Do not accept returns of discounted items” as shown below :

Supported platforms and the respective cases :

 

  • Magento 1.x - When the coupon code is redeemed and an order item is discounted.




  • Magento 2.x - When the coupon code is redeemed and an order item is discounted.

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