Common errors in label generation

Common errors

1. data.shipment.ship_from.country is a required property.

Country is missing within the ship-to address of the original order. Label cannot be generated without it.

 

2. data.shipment.ship_to.state should NOT be shorter than 1 character.

State is missing in Auto Label Generation settings.

Example in Settings > Returns Methods > Returns Label > Auto Label Generation > Edit Details

 

UPS specific errors

1. 120213: ShipTo PhoneNumber must be at least 10 alphanumeric characters

Phone Number must be at least 10 characters in Auto Label Generation settings.

 

Example in Settings > Returns Methods > Returns Label > Auto Label Generation > Edit Details

 

2. 121210: The selected service is not available from the origin to destination.

Service is not applicable.

Example in Settings > Returns Methods > Returns Label > Auto Label Generation > Edit Details

 

3. 120121: The Shipper's shipper number cannot be used for the shipment

Please make sure that all the following entries are correct :

i. You have a US UPS Shipper Account

ii. A US return address is setup in Auto Label Generation settings

iii. The original order ship-to address is US

 

4. 121501: The selected packaging is not valid with the requested accessory option

The Package is not applicable for returns.

Example in Settings > Returns Methods > Returns Label > Auto Label Generation > Edit Details

 

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