Customize return resolution methods

AfterShip Returns Center allows shoppers to decide how they wish the return request to be handled. A smooth returns process plays a major role in determining customer loyalty and future sales. The three methods supported are:

📌 Refund to Original Payment Method

📌 Refund to Store Credit

📌 Exchange 

While submitting a returns request, shoppers will be asked to select a resolution method. 

✏ Customize Resolution methods

  1. Go to Returns settings > Select one or more Resolutions 
  2. Enter additional instructions (Optional). These will be displayed to shoppers while placing the return request
  3. Edit the email templates for respective Resolutions (Optional)
  4. Save changes





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