AfterShip Returns Center allows shoppers to choose a returns method as per their convenience. The three methods supported are:
📌 Returns Label provided by the merchant
📌 Ship with courier of customer's choice
📌 In-store return
While filling out a returns request, shoppers will be prompted to select a method for the resolution of request. By default, a returns method will be enabled and up to 3 methods can be presented.
🔧 Enable Returns methods
- Go to Returns Methods page > Edit methods for the desired zone
- Customize description and shipping instructions > Enable auto-approval (optional)
- Save changes
The description and shipping instructions will be sent to shoppers via email.