How to use Merge Tags in notifications?

Returns Center offers merge tags for dynamic information. Paste a merge tag into your branded emails or custom emails to add personalized or dynamic content. Here is the list of merge tags available.

 

Display the name of your customer

*|CUSTOMER_NAME|*

 

Display the unique RMA id of a return request

*|RMA_ID|*

 

Display the associated order number of a return request

*|ORDER_NUMBER|*

 

Display the reject reason. It will be displayed only if the return is rejected.

*|REJECT_REASON|*

 

Display the relevant shipping instructions to ship the return items, according to the Returns Methods chosen by customers.

*|SHIPPING_INSTRUCTIONS|*

 

Display your store name

*|STORE_NAME|*

 

Display your "Contact Us" URL or email

*|CONTACT_US|*

 

 

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