Customize returns zones and routing rules

Automated routing rules (based on returns reasons, product type, returns resolutions, and order tag ) can be defined for different zones. Multiple returns methods can be enabled, with unique shipping instructions for each.

Benefits of setting up zones and routing rules
๐Ÿ“ŒDefine rules in accordance with returns policies

๐Ÿ“Œ Facilitates in-store returns for shoppers

๐Ÿ“Œ Generate returns label automatically

๐Ÿ“Œ Auto approve returns request

๐Ÿ”ง Add a New Zone

  1. Go to Returns methods page  > Add New Zone 
  2. Specify zone name > Add countries and regions 

If no zone is added or if the customerโ€™s country does not fall in any defined zones, routing rules for the Rest of the World zone will be applicable.

๐Ÿ”ง Edit returns zones

  1.  Go to Returns methods page > Edit Zone 
  2. Add/Remove countries and regions

๐Ÿ”ง Add a new routing rule 

  1. Go to Returns methods page 
  2. Define New routing rule under the desired zone, based on product type, returns reason, order tag or resolution
  3. Specify rule name and condition

 ๐Ÿ”ง Remove returns zones

  1. Go to Returns methods page  > Edit Zone > Remove

 

 



 

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