As per the normal return workflow, the seller has to manually approve a return request. To further streamline the return process, the merchants can enable the auto-approval of return requests by enabling it in the Returns Method section.
There are two scenarios based on whether the return is approved with a label or not.
- For the non-label scenario, you simply need to change the Approval Process in the Advanced Settings at the bottom of a Return method. Once a customer submits a return request, it'll be auto-approved.
- To automate a Returns Method using labels, you need to connect your Postmen account to your Returns Center. Once a return request is submitted, it'll go in Pending state and will wait for label generation. Once the label is generated, the request will be auto-approved.
Please note, only UPS courier is supported as of now.