Shoppers prefer exchanging a product rather than returning it. With the new display mode, set up mapping rules in the Returns Center and allow the exchange of purchased products for available variants.
⌛ For example, if a purchased bracelet is available in three different colors, then shoppers can exchange it for one of the variants. Shoppers will not be able to select a variant when it is out of stock or does not meet price rules.
Additionally, you can define advanced rules and set a price range for exchange. With display mode as Free text, shoppers need to enter exchange notes.
🔧 Customize Exchange settings
- Go to Returns Settings > Select Exchange > Edit Advance exchange settings
- Choose "Allow customer to select exchange item" as the display mode
- Choose to show only the variants that are at the same price or below
- Save changes
Allow customers to select exchange item mode is supported for Growth and above plans.