Define advanced exchange rules

Shoppers prefer exchanging a product rather than returning it. With the new display mode, set up mapping rules in the Returns Center and allow the exchange of purchased products for available variants.

For example, if a purchased bracelet is available in three different colors, then shoppers can exchange it for one of the variants. Shoppers will not be able to select a variant when it is out of stock or does not meet price rules.

Additionally, you can define advanced rules and set a price range for exchange. With display mode as Free text, shoppers need to enter exchange notes.

🔧 Customize Exchange settings 

  1. Go to Returns Settings > Select Exchange > Edit Advance exchange settings
  2. Choose "Allow customer to select exchange item" as the display mode 
  3. Choose to show only the variants that are at the same price or below
  4. Save changes

Allow customers to select exchange item mode is supported for Growth and above plans.

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