Connect branded returns page to Shopify store

Engage customers with a personalized returns page and extend your brand’s post-purchase story. Design a responsive returns page and connect it with your Shopify store to deliver a seamless returns experience.  

🔧 Connect returns page to Shopify store footer

  1. Go to your Shopify store > Online store > Navigation > Footer menu > Add menu item
  2. Enter page title (e.g. Returns & Refunds) > Copy returns page URL and paste it in the link field > Save changes

💻 Add a hyperlink to your return policy content

  1. Go to your Shopify store > Online store > Pages > Select a page 
  2. Select the required text and link branded returns page > Save changes 

🔗 Link returns page to order details page

  1. Go to your Shopify store > Online store > Themes > Customize > Theme actions > Edit code > Search for customers/order.liquid file
  2. Add the below-mentioned code before <table class="order-table">
<p><a href="https://<subdomain>.returnscenter.com"> Request a return </a></p>

Replace href value with your returns page URL and save changes

You can set up a custom domain for your branded returns page

Link returns page to order details page (except for canceled orders)

  1. Go to your Shopify store > Online store > Themes > Customize > Theme actions > Edit code > Search for customers/order.liquid file
  2. Add the below-mentioned code to “<div class="order--cancelled">” block
 <p><a href="https://<subdomain>.returnscenter.com"> Request a return </a></p>

Replace href value with your returns page URL and save changes

You can set up a custom domain for your branded returns page.

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